brothergame

FAQ

Q:Why do we need your phone number?
A:
We may need a simple phone confirmation after we get your first order.Please make sure your phone number is able to be touched to complete your order with quickest speed around 30mins.And we will never call you at night!So that we suggest you to updaye your correct phone number on your member account.

Q：What is our Order Process and delivery process?
A:
Order Process Fill your information -> confirm your information -> payment completed -> order processing.

Delivery Process:

It may take 1 to 5mins to verify your order information, if need, we may confirm with you via Phone and PayPal email. Once confirmation done; We will whisper you in game for delivery within 15 to 30mins;Please note the trading place Would be prefer to stormwind bank for alliance and ratchet bank for horde. If no whisper within the time period, you can contact our Live Help for details.

Important Note:
Don't return the gold to anyone after delivery completed. That is fraudulent activities. We Never ask gold back. Just ignore them or comfirm with our Live Help.

Q：How to make an order on the website?
A: 
First, find the thing you want to buy, click "Buy". Then it will be put into your shopping cart. After clicking "check out", you can choose to pay buy paypal, moneybookers or bank. You can make order without registering on our website. However, if you want to check all the history records of you orders and become our vip customer, it is better for you to register on our website.

Q: How to contact us to trade when you can be online?
A:   
When you can be online, please send a letter to our email address: service@brothergame.com or log on our webpage to tell us that you are online, then we will ask our guy to login game to trade with you at once.

Q: How to trade gold with our guy in game?
A:    
Usually, when our guy login game, he will whisper you in game. He will tell you the place to trade gold, if it is very difficult or impossible for you to go the place, you can ask him to go to your land to find you.

Q: What is a pending e-check, and why do I need to wait for it to clear? 
A:    
A pending e-check is a type of payment option available to Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds which are present within the senders account. Once your payment has been completed, we will deliver it to you as soon as possible.  
  
Q: What is brothergame Affiliate Program?
A: 
brothergame Affiliate Program is free to join, easy to sign-up and it requires no technical knowledge. Affiliate programs are common throughout the Internet and offer website owners an additional way to profit from their websites. Affiliates generate traffic and sales for commercial websites and in return receive a commission payment. 
 
Q: What security precautions are taken to protect my personal information?
A: 
brothergame takes the protection of our clients personal information very seriously. We have various systems in place to screen each and every order for anything that might seem amiss, and since our operation runs 24/7 without closing, so that we are vigilant. Additionally, the information submitted will never be disclosed to any third party.
 
Q: Why we always ask our customers to use their paypal email to write  a letter to us?
A: 
The reason is that, there are too many orders in our system. When you contact us, we need to use your paypal email address to check your order from our system. Otherwise, we cannot find out your order.